/* Shared support and tenant workspace refinements. */
body.workspace { background: radial-gradient(circle at 88% 0, #e8f0ff, transparent 32%), #f4f7fc; }
.workspace .rail { background: linear-gradient(165deg, #0c194d, #080f31 65%, #101847); border-right: 1px solid #24386d; }
.workspace .rail-brand { border-bottom: 1px solid #ffffff19; margin-bottom: 20px; padding-bottom: 22px; }
.workspace .rail-brand img { width: 50px; height: 50px; flex: none; padding: 8px; border-radius: 50%; background: #fff; box-shadow: 0 0 0 1px #ffffff82, 0 7px 18px #000a296b; }
.workspace .rail-space { background: #ffffff0b; border-color: #ffffff1e; }
.workspace .rail-group a { min-height: 39px; transition: background .2s ease, color .2s ease; }
.workspace .rail-group a[aria-current=page] { background: linear-gradient(100deg, #b5d6ff, #84b9ff); box-shadow: 0 7px 18px #00091f33; }
.workspace .workspace-top { position: sticky; top: 0; z-index: 20; background: #ffffffed; backdrop-filter: blur(16px); box-shadow: 0 5px 23px #1b35700a; }
.workspace .workspace-top h1 { letter-spacing: -.045em; }
.workspace .top-help { font-weight: 700; }
.workspace .workspace-content { max-width: 1540px; }
.workspace .button, .workspace .client-button { box-shadow: 0 7px 18px #0869ec1d; transition: background .2s ease, transform .2s ease; }
.workspace .button:hover, .workspace .client-button:hover { transform: translateY(-2px); }
.workspace .button.secondary, .workspace .client-button.secondary { box-shadow: none; }

.workspace .desk-intro { align-items: center; gap: 22px; margin-bottom: 22px; padding: 27px 30px; border: 1px solid #dbe7f7; border-radius: 18px; background: linear-gradient(113deg, #fff 40%, #eaf3ff); box-shadow: 0 15px 34px #1a376009; }
.workspace .desk-intro .eyebrow { margin-bottom: 7px; }
.workspace .desk-intro h2 { font-size: clamp(24px, 2.5vw, 35px); margin-bottom: 7px; }
.workspace .desk-intro .muted { font-size: 13px; }
.workspace .desk-metrics { gap: 13px; }
.workspace .desk-metrics > a { position: relative; min-height: 130px; padding: 20px 21px; overflow: hidden; border-radius: 15px; box-shadow: 0 12px 34px #1830650b; transition: transform .2s ease, box-shadow .2s ease; }
.workspace .desk-metrics > a::after { content: "↗"; position: absolute; top: 10px; right: 17px; color: #9bb4db; font-size: 17px; }
.workspace .desk-metrics > a:first-child { background: radial-gradient(circle at 100% 0, #2156af, transparent 65%), #0d1b50; }
.workspace .desk-metrics > a:first-child::after { color: #b4d4ff; }
.workspace .desk-metrics > a:hover { transform: translateY(-4px); box-shadow: 0 20px 42px #1830651c; }
.workspace .desk-metrics > a.metric-urgentes strong { color: #d95c4d; }
.workspace .desk-metrics > a.metric-cliente strong { color: #dc963e; }
.workspace .desk-metrics > a:first-child strong { color: #fff; }
.workspace .desk-metrics strong { line-height: 1.08; }
.workspace .desk-metrics small { display: block; margin-top: 7px; }

.workspace .desk-panel, .workspace .ticket-thread, .workspace .ticket-compose, .workspace .client-panel { border-color: #dce6f4; border-radius: 17px; box-shadow: 0 14px 40px #152f680b; }
.workspace .desk-panel-title { align-items: flex-end; }
.workspace .desk-panel-title h2 { font-size: clamp(20px, 2vw, 26px); }
.workspace .number-pill { margin-left: 5px; border: 0; border-radius: 99px; background: #e8f1ff; color: #1c65c7; font-size: 11px; font-weight: 800; }
.workspace .desk-tabs a { font-weight: 650; }
.workspace .desk-tabs a:hover { color: #086ae6; text-decoration: none; }
.workspace .desk-filters { background: #f8faff; }
.workspace .desk-filter-heading { grid-column: 1 / -1; display: flex; justify-content: space-between; align-items: center; gap: 16px; margin-bottom: 2px; }
.workspace .desk-filter-heading strong { display: block; color: #1c2a51; font-size: 13px; }
.workspace .desk-filter-heading span { display: block; color: #7b8aa9; font-size: 11px; font-weight: 400; }
.workspace .desk-filter-heading a { font-size: 11px; font-weight: 700; white-space: nowrap; }
.workspace .desk-filters label { color: #52678d; font-size: 11px; }
.workspace .desk-filters input, .workspace .desk-filters select { background: #fff; border-color: #d6e1f0; }
.workspace .desk-filters input:focus, .workspace .desk-filters select:focus { border-color: #79adf3; }
.workspace .desk-table th { background: #f4f7fc; color: #657795; font-size: 10px; text-transform: uppercase; letter-spacing: .1em; }
.workspace .desk-table tbody tr { transition: background .2s ease; }
.workspace .desk-table tbody tr:hover { background: #f2f7ff; }
.workspace .desk-table td { padding-top: 19px; padding-bottom: 19px; }
.workspace .ticket-subject { font-size: 14px; font-weight: 750; }
.workspace .ticket-subject:hover { color: #066fff; }
.workspace .ticket-chip { font-weight: 700; }
.workspace .desk-pagination { background: #fafcff; }
.workspace .empty-state a { display: inline-flex; margin-top: 10px; font-weight: 700; }
.workspace .reports summary { font-size: 14px; }
.workspace .report-grid section { padding: 16px; border: 1px solid #e0e9f7; border-radius: 12px; background: #f9fbff; }
.workspace .report-grid section h3 { margin-bottom: 14px; color: #1d315e; }
.workspace .report-grid section p:last-child { border-bottom: 0; margin-bottom: 0; }

/* Tickets: one mutually exclusive stage selector, then search and optional refinements. */
.workspace .ticket-list-panel .desk-panel-title { align-items: center; margin-bottom: 18px; }
.workspace .ticket-list-panel .desk-panel-title .muted { margin: 7px 0 0; }
.workspace .ticket-view-switch { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 9px; padding: 0 26px 20px; border-bottom: 1px solid #e4ebf5; }
.workspace .ticket-view-switch a { display: flex; align-items: center; justify-content: space-between; gap: 7px; min-height: 53px; padding: 10px 14px; border: 1px solid #dce6f3; border-radius: 10px; background: #f8faff; color: #526483; font-size: 11px; font-weight: 700; text-decoration: none; transition: border-color .2s ease, background .2s ease; }
.workspace .ticket-view-switch a:hover { border-color: #8dbbf7; background: #edf5ff; }
.workspace .ticket-view-switch a[aria-current=page] { border-color: #146fe1; background: #eaf3ff; color: #0756ba; box-shadow: inset 0 0 0 1px #146fe1; }
.workspace .ticket-view-switch strong { display: inline-grid; place-items: center; min-width: 25px; height: 25px; padding: 0 5px; border-radius: 99px; background: #e5ebf5; color: #273a63; font-size: 10px; }
.workspace .ticket-view-switch a[aria-current=page] strong { background: #176be0; color: white; }
.workspace .ticket-current-view { display: flex; justify-content: space-between; gap: 14px; flex-wrap: wrap; margin: 15px 26px 0; padding: 11px 14px; border-radius: 9px; background: #fff4df; color: #715427; font-size: 11px; }
.workspace .ticket-current-view a { font-weight: 700; }
.workspace .ticket-search-form { display: flex; align-items: flex-start; flex-wrap: wrap; gap: 10px 20px; padding: 19px 26px 22px; border-bottom: 1px solid #e4ebf5; background: #fbfcff; }
.workspace .ticket-search-row { display: flex; align-items: flex-end; gap: 10px; min-width: min(100%, 380px); flex: 1 1 440px; }
.workspace .ticket-search-row .search-field { flex: 1; min-width: 0; }
.workspace .ticket-search-row .button { min-height: 44px; }
.workspace .ticket-more-filters { flex: 1 1 100%; }
.workspace .ticket-more-filters summary { display: inline-flex; align-items: center; gap: 7px; color: #1863c0; font-size: 11px; font-weight: 750; }
.workspace .ticket-more-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); align-items: end; gap: 12px; margin-top: 17px; padding-top: 17px; border-top: 1px solid #e6ebf4; }
.workspace .ticket-more-grid label { min-width: 0; font-size: 11px; }
.workspace .ticket-more-grid select { min-height: 42px; background: #fff; }
.workspace .ticket-filter-actions { align-self: end; }
.workspace .ticket-filter-actions .button { width: 100%; white-space: nowrap; }
.workspace .ticket-clear-filters { margin-left: auto; color: #637a9e; font-size: 11px; font-weight: 650; }
.workspace .ticket-clear-filters:hover { color: #0756ba; }

.workspace .ticket-detail-nav { align-items: center; font-weight: 700; }
.workspace .ticket-detail-hero { align-items: stretch; padding: 25px; border: 1px solid #dce6f4; border-radius: 17px; background: linear-gradient(115deg, #fff 55%, #ecf4ff); box-shadow: 0 14px 40px #152f680b; }
.workspace .ticket-detail-heading h2 { font-size: clamp(25px, 2.6vw, 36px); }
.workspace .ticket-detail-tags { flex-wrap: wrap; }
.workspace .ticket-reply-link { margin-top: 20px; }
.workspace .ticket-client-card { align-self: stretch; min-width: 240px; border-color: #c9ddfb; border-radius: 12px; background: #eaf3ff; }
.workspace .ticket-client-card strong { font-size: 16px; }
.workspace .ticket-thread-head { background: #fcfdff; }
.workspace .ticket-thread-head h2 { font-size: 19px; }
.workspace .ticket-message { margin-bottom: 28px; }
.workspace .ticket-message-avatar { border-radius: 50%; width: 38px; height: 38px; line-height: 38px; }
.workspace .ticket-message-body > p { padding: 18px 20px; background: #f3f6fc; color: #263657; font-size: 13px; line-height: 1.75; }
.workspace .from-admin .ticket-message-body > p { background: #e9f3ff; }
.workspace .ticket-compose-wrap { top: 102px; scroll-margin-top: 110px; }
.workspace .ticket-compose { padding: 24px; }
.workspace .ticket-compose-head { padding-bottom: 12px; border-bottom: 1px solid #e5ebf5; }
.workspace .ticket-compose textarea { min-height: 180px; line-height: 1.6; }
.workspace .ticket-quick-actions button { background: #edf4ff; border-color: #cfe0f8; color: #28589c; }
.workspace .ticket-quick-actions button:hover { background: #dceaff; }
.workspace .ticket-attachments a { background: #fff; }
.workspace .ticket-attachments a:hover { border-color: #9ec5fc; background: #f7fbff; text-decoration: none; }

.workspace .client-support-hero { position: relative; display: flex; justify-content: space-between; align-items: center; gap: 20px; margin-bottom: 23px; padding: 33px 35px; overflow: hidden; border: 1px solid #223f86; border-radius: 19px; background: radial-gradient(circle at 83% 46%, #2459b9, transparent 34%), linear-gradient(120deg, #091437, #112b75); color: #fff; }
.workspace .client-support-hero > div { position: relative; z-index: 1; }
.workspace .client-support-hero .eyebrow { color: #95c3ff; }
.workspace .client-support-hero h2 { margin-bottom: 14px; font-size: clamp(26px, 2.9vw, 40px); line-height: 1.1; }
.workspace .client-support-hero p:not(.eyebrow) { max-width: 590px; color: #bfceec; font-size: 13px; }
.workspace .client-support-hero-actions { display: flex; flex-wrap: wrap; gap: 9px; margin-top: 22px; }
.workspace .client-support-hero .client-button.secondary { color: #e8f1ff; background: #ffffff12; border-color: #ffffff50; }
.workspace .client-support-hero .client-button.secondary:hover { background: #ffffff20; }
.workspace .client-support-hero-mark { display: grid; place-items: center; width: 168px; height: 168px; flex: none; border: 1px solid #ffffff3d; border-radius: 50%; box-shadow: 0 0 0 23px #ffffff0b, 0 0 0 48px #ffffff06; color: #d4e7ff; font-size: 70px; font-weight: 200; }
.workspace .client-stats .client-stat { min-height: 106px; }
.workspace .client-stats a.client-stat:hover { border-color: #9fc6ff; background: #f8fbff; text-decoration: none; }
.workspace .client-stats a.client-stat small { color: #386db4; font-size: 10px; }
.workspace .client-panel-head { padding-bottom: 14px; border-bottom: 1px solid #e9eef7; }
.workspace .ticket-row { padding: 18px 0; transition: background .2s ease; }
.workspace .ticket-row:hover { background: #f8fbff; text-decoration: none; }
.workspace .ticket-row strong { color: #1d315b; }
.workspace .client-support-strip { border-radius: 17px; }
.workspace .create-ticket-layout aside { border: 1px solid #d3e2fa; border-radius: 17px; background: linear-gradient(145deg, #eef5ff, #e3efff); box-shadow: 0 13px 34px #163a790c; }
.workspace .create-ticket-layout aside h3 { color: #18336b; line-height: 1.25; }
.workspace .create-ticket-layout aside hr { border: 0; border-top: 1px solid #cbdcf5; margin: 20px 0; }

@media (max-width: 1150px) { .workspace .ticket-compose-wrap { top: auto; } }
@media (max-width: 800px) {
  .workspace .ticket-view-switch { grid-template-columns: repeat(2, minmax(0, 1fr)); padding: 0 20px 20px; }
  .workspace .ticket-more-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .workspace .desk-intro { flex-wrap: wrap; padding: 21px; }
  .workspace .desk-intro > .button { display: inline-flex; }
  .workspace .desk-metrics { gap: 9px; }
  .workspace .desk-metrics > a { min-height: 106px; padding: 15px; }
  .workspace .desk-metrics strong { font-size: 29px; }
  .workspace .desk-filter-heading { flex-wrap: wrap; }
  .workspace .desk-panel-title { align-items: flex-start; }
  .workspace .ticket-detail-hero { padding: 20px; }
  .workspace .ticket-client-card { min-width: 0; max-width: none; width: 100%; }
  .workspace .client-support-hero { padding: 26px; }
  .workspace .client-support-hero-mark { width: 100px; height: 100px; font-size: 43px; }
}
@media (max-width: 700px) {
  .workspace .desk-table-wrap { overflow: visible; padding: 13px; background: #f7faff; }
  .workspace .desk-table { display: block; min-width: 0; }
  .workspace .desk-table thead { display: none; }
  .workspace .desk-table tbody { display: grid; gap: 12px; }
  .workspace .desk-table tbody tr { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 11px 13px; padding: 16px; border: 1px solid #dbe5f4; border-radius: 13px; background: #fff; box-shadow: 0 6px 22px #1a39780b; }
  .workspace .desk-table td { display: flex; flex-direction: column; gap: 3px; min-width: 0; padding: 0; border: 0; }
  .workspace .desk-table td:first-child { grid-column: 1 / -1; width: auto; padding-bottom: 10px; border-bottom: 1px solid #e7ecf5; }
  .workspace .desk-table td:nth-child(2), .workspace .desk-table td:nth-child(5) { grid-column: 1 / -1; }
  .workspace .desk-table td:not(:first-child)::before { content: attr(data-label); color: #7f8da8; font-size: 9px; font-weight: 750; letter-spacing: .1em; text-transform: uppercase; }
  .workspace .desk-table td:first-child .ticket-subject { font-size: 15px; }
  .workspace .desk-table td:nth-child(5) { flex-direction: row; align-items: baseline; gap: 9px; }
  .workspace .desk-table td:nth-child(5)::before { margin-right: auto; }
  .workspace .desk-table .desk-empty-row { display: block; padding: 0; }
  .workspace .desk-table .desk-empty-row td { display: block; border: 0; }
  .workspace .desk-table .desk-empty-row td::before { display: none; }
  .workspace .desk-filters { grid-template-columns: 1fr 1fr; padding: 17px; }
  .workspace .desk-filters .search-field { grid-column: 1 / -1; }
  .workspace .desk-pagination { padding: 16px; }
  .workspace .report-grid { grid-template-columns: 1fr; gap: 12px; padding: 0 18px 20px; }
  .workspace .ticket-detail-hero { display: block; }
  .workspace .ticket-client-card { margin-top: 20px; }
  .workspace .ticket-message-body > p { padding: 15px; }
  .workspace .ticket-compose { padding: 20px; }
  .workspace .client-support-hero-mark { display: none; }
}
@media (max-width: 500px) {
  .workspace .ticket-view-switch { gap: 7px; padding: 0 17px 17px; }
  .workspace .ticket-view-switch a { min-height: 48px; padding: 8px; font-size: 10px; }
  .workspace .ticket-search-form { padding: 17px; }
  .workspace .ticket-more-grid { grid-template-columns: 1fr; }
  .workspace .ticket-search-row { flex-wrap: wrap; }
  .workspace .ticket-search-row .search-field, .workspace .ticket-search-row .button { width: 100%; flex: 1 1 100%; }
  .workspace .ticket-clear-filters { margin-left: 0; }
  .workspace .workspace-content { padding: 16px 12px; }
  .workspace .desk-intro { padding: 18px; }
  .workspace .desk-intro > .button { width: 100%; }
  .workspace .desk-metrics > a { padding: 14px 12px; }
  .workspace .desk-metrics span { font-size: 10px; }
  .workspace .desk-filters { grid-template-columns: 1fr; }
  .workspace .desk-filters .search-field, .workspace .desk-filter-heading { grid-column: 1; }
  .workspace .filter-actions { justify-content: space-between; }
  .workspace .desk-panel-title > .button { width: 100%; }
  .workspace .ticket-detail-heading h2 { font-size: 25px; }
  .workspace .ticket-message { gap: 9px; }
  .workspace .ticket-message-avatar { width: 30px; height: 30px; line-height: 30px; }
  .workspace .client-support-hero { padding: 22px; }
  .workspace .client-support-hero-actions .client-button { width: 100%; }
}
@media (prefers-reduced-motion: reduce) { .workspace .rail-group a, .workspace .button, .workspace .client-button, .workspace .desk-metrics > a, .workspace .ticket-row, .workspace .ticket-view-switch a { transition: none; } }
@media print { .workspace .ticket-view-switch, .workspace .ticket-current-view, .workspace .ticket-search-form { display: none; } }

/* Editor de fondos: la vista previa conserva una muestra de texto para revisar contraste. */
.workspace .background-editor { display: grid; gap: 13px; padding: 20px; border: 1px solid #d7e3f4; border-radius: 16px; background: #f7faff; }
.workspace .background-editor > label { font-size: 15px; font-weight: 750; }
.workspace .background-editor__preview { position: relative; isolation: isolate; display: flex; flex-direction: column; justify-content: end; gap: 5px; min-height: 270px; overflow: hidden; padding: 24px; border-radius: 12px; background: #e9f1fb; color: #142747; }
.workspace .background-editor__preview.is-dark { background: #080e32; color: #fff; }
.workspace .background-editor__preview img { position: absolute; z-index: -2; inset: 0; width: 100%; height: 100%; object-fit: cover; }
.workspace .background-editor__veil { position: absolute; z-index: -1; inset: 0; background: linear-gradient(90deg, #f7faffdf, #f7faff65); opacity: var(--preview-overlay, 1); pointer-events: none; }
.workspace .background-editor__preview.is-dark .background-editor__veil { background: linear-gradient(90deg, #071234df, #07123474); }
.workspace .background-editor__preview strong { font-size: clamp(20px, 2vw, 28px); letter-spacing: -.035em; }
.workspace .background-editor__preview small { max-width: 370px; font-size: 12px; line-height: 1.5; }
.workspace .background-editor__source { display: grid; grid-template-columns: minmax(0, 1fr) minmax(180px, .38fr); gap: 10px; }
.workspace .background-editor__source input { min-width: 0; }
.workspace .background-editor__options { padding: 13px 15px; border: 1px solid #dce6f5; border-radius: 10px; background: #fff; }
.workspace .background-editor__options summary { color: #154799; font-size: 13px; font-weight: 750; }
.workspace .background-editor__controls { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px 24px; margin-top: 18px; }
.workspace .background-editor__controls label { display: grid; align-content: start; gap: 8px; min-width: 0; color: #293c5e; font-size: 12px; font-weight: 650; }
.workspace .background-editor__controls output { justify-self: end; color: #316cc2; font-variant-numeric: tabular-nums; }
.workspace .background-editor__controls input[type=range] { width: 100%; accent-color: #176bff; }
.workspace .background-editor__controls select { width: 100%; }
@media (max-width: 850px) { .workspace .background-editor__controls { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
@media (max-width: 600px) { .workspace .background-editor { padding: 14px; } .workspace .background-editor__preview { min-height: 210px; } .workspace .background-editor__source, .workspace .background-editor__controls { grid-template-columns: 1fr; } }

/* The access screen uses the same visual language as the private workspace. */
.client-login-page, .login-page { background: radial-gradient(circle at 75% 18%, #1d4fa6, transparent 32%), radial-gradient(circle at 12% 84%, #132b71, transparent 34%), #080e32; }
.client-login-page .client-login, .login-page .login-card { border-color: #c8d9f3; border-radius: 20px; box-shadow: 0 30px 90px #000b2d85; }
.client-login-page .client-brand, .login-page .login-brand { border-bottom: 1px solid #e1e8f4; padding-bottom: 23px; margin-bottom: 27px; }
.client-login-page .client-login h1, .login-page .login-card h1 { letter-spacing: -.055em; }
.client-login-page .client-login > p, .login-page .login-card > p { line-height: 1.7; }
.client-login-page .client-login form { border-top: 1px solid #e7edf7; padding-top: 23px; }
.client-login-page .client-login-help a { font-weight: 700; }